RETURNS & REFUNDS

Return Period

Our return policy is valid for 30 days from the date you receive your order.
Beyond this period, we unfortunately cannot offer a refund or exchange.

Return Conditions

To be eligible for a return, the item must:

be new, unused
be in the same condition as when received
be returned in its original packaging
show no signs of assembly, wear, or damage

Proof of purchase (invoice or order confirmation) is required for all returns.

👉 Returns should not be sent to the manufacturer.

Non-Returnable Items

Returns are not accepted in the following cases:

Items used, assembled, or damaged after receipt
Customized items or those made to specific order
Gift cards
Items returned more than 30 days after delivery

Partial Refunds (if applicable)

A partial refund may be granted if:

the item is not returned in its original condition
the item is damaged for reasons not attributable to TopCocoon
elements (parts, packaging) are missing

Refund Procedure

Once the returned item is received and inspected:

you will receive an email confirming receipt of the return
we will inform you of the approval or rejection of the refund

If the refund is approved, it will be processed to your original payment method within a few business days.

Delayed or Missing Refunds

If you haven't received your refund yet:

Check your bank account
Contact your credit card issuer
Contact your bank (processing delays may apply)

If after these steps the refund still does not appear, please contact us at:
📧 infotopcocoon@gmail.com

Sale Items

Items sold on promotion or at a reduced price are not refundable.

Exchanges

Exchanges are only possible in the case of a product that is:

defective
damaged upon receipt

In this case, please contact us by email at:
📧 infotopcocoon@gmail.com
attaching photos of the product concerned.

Gifts

If the item was identified as a gift and shipped directly to the recipient, a store credit of equivalent value may be issued after the return.

If the item was not identified as a gift, the refund will be issued to the customer who placed the original order.

Return Shipping

Before any return, you must contact us by email at:
📧 infotopcocoon@gmail.com

Return shipping costs are the responsibility of the customer and are not refundable.
In case of a refund, initial shipping costs may be deducted.

We strongly recommend using a tracked delivery service, especially for items valued over €75.
TopCocoon cannot be held responsible for lost or unreceived returns.

Refund Policy